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  • What is an escape room?
    An escape room is an interactive puzzle game where teams of players are put in a themed room and must solve a series of puzzles and challenges in order to escape the room within a certain time limit. Enter The Enigma is an immersive escape room experience that takes you on a journey of exploration and discovery as you work together with your teammates to solve the puzzle and escape the room.
  • Will I actually be locked in the room?
    Some rooms the doors will remain unlocked at all times. Others there will be a emergency key. You can also request the door remain unlocked.
  • Do you offer any discounts?
    10% Military (Active Duty/Vet), First Responders, and teacher discounts are provided using the promo codes below: MILITARY - Used for Activity Duty and Veterans* 1STRESPONDER - Used for all our 1st Responders (Police, Fire, and EMT)* TEACHER - Used for any current teacher* * Identification required upon arrival. Failure to have identification will result in additional payment needed. Offers cannot be combined with any other promotions unless otherwise noted.
  • Will there be other people in room with us?
    All rooms are private. There will be no other players but your party in the room. If you wish to add players to your group you are welcome to, please contact us if you need any help.
  • How many people per room?
    We generally recommend 2-8 per room, for larger groups reach out to us and we can work with you.
  • What does it cost?
    $30 per person per room (but we like to do sales, so be on the look out on our social media pages!)
  • Do we need a reservation?
    Our gamemasters are scheduled based upon the online booking schedule. This schedule also tells you about the games and all the times the game is available throughout the day. It is your best source of information for if we have rooms available. Please use it. Each room will be removed from the schedule 60-90 minutes before it's scheduled start time to ensure enough time for customers to make it to the game and our employees to have the room ready. If it is within 60 minutes please give us a call and we may be able to accommodate you!
  • Can I pay in person or does it have to be online?
    Unfortunately, we can not accept payment in person for bookings. Too many groups have called, booked a room, and then never showed up. This is unfair not only to our customers who could have booked that time or room instead, but also greatly affects our business as our gamemasters are scheduled based on the bookings made. ​ Now that being said: If your group wishes to split payments. Since all games are private, book for 1-2 players in your group the specific room and time, then you can either call us or upon arrival inform us of the additional players and they can pay on arrival. Credit Card are accepted and preferred. Cash must be exact change.
  • What time should I arrive?
    Please arrive at least 15 minutes prior to your scheduled game. LATE ARRIVALS or NO-SHOWS WILL NOT BE PERMITTED TO ENTER GAME & NO REFUNDS WILL BE GIVEN. If you are delayed for any reason please call us and we can try to work with you.
  • What if I can't make it for my game?
    We Can Reschedule your reservation up to 24 hrs before scheduled booking. Please Call Us at earliest possible time. Sorry No Cancellations or Refunds
  • Is there an age limit?
    Each Room is recommended ages 12 & up. Children Under 6 must be supervised at all times. Please understand our gamemasters are here to watch your group if you need help with puzzles, we cannot watch your children as well. At least one person 18 or older must present. *Please be mindful of the description of rooms when booking due to possible scary/adult elements/ specific items inside of room.*

Frequently Asked Questions

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